Question 1

What makes TrustTech Digital different from other agencies?

Accepted Answer

Most agencies can build you a website. TrustTech builds digital infrastructure — systems that governments, hospitals, law firms, and enterprises own outright, with no vendor lock-in and no loss of control. Our founder came out of the military and spent years working alongside the people running hospitals, law firms, and government agencies. That firsthand knowledge is what separates our work from a firm that only knows what clients tell them in a brief.

Question 2

What types of institutions do you work with?

Accepted Answer

We work with governments and ministries, hospitals and healthcare networks, law firms, enterprises, and cooperatives. These are institutions where getting the technology wrong has real operational, financial, or compliance consequences. We deliberately focus on this tier — we're not the right fit for every project, and we're upfront about that.

Question 3

What does 'institution-owned infrastructure' mean and why does it matter?

Accepted Answer

It means your system runs on infrastructure you control — whether on-premise, on a cloud provider account (DigitalOcean, AWS, or others) that belongs to you, or in a data centre of your choosing. The key is that you own the account, you own the data, and no vendor can change pricing, remove features, or shut down access at their discretion. For governments and healthcare institutions, this also means your citizen and patient data stays under your jurisdiction and your data protection laws — not subject to another company's terms of service.

Question 4

Do you only work with Caribbean clients?

Accepted Answer

Caribbean institutions are our primary focus and where we have the deepest expertise. We do take select international engagements — particularly where the work involves data sovereignty, government-grade compliance, or AI systems for regulated industries. If you're outside the Caribbean and believe there's a fit, reach out.

Question 5

Do you do NDA-protected or confidential government work?

Accepted Answer

Yes. A portion of our portfolio is under NDA — including work with government agencies and ministries we cannot publicly name. We're comfortable operating in that context and have the documentation, security practices, and discretion it requires. If you need confidentiality as a condition of engagement, that's standard for us.

Question 6

What is PhytoPedia?

Accepted Answer

PhytoPedia is TrustTech's cannabis cultivation education platform — live with active student enrollment across the Caribbean. It delivers structured education for practitioners, and graduates receive verifiable digital licences. It's one piece of TrustTech's broader cannabis infrastructure stack.

Question 7

What is CRMP and is it available for governments?

Accepted Answer

CRMP is the Cannabis Regulatory Management Platform — purpose-built for Caribbean governments implementing cannabis regulation. It handles operator licensing, compliance tracking, inspection management, and public licence verification. It has been submitted to Caribbean government officials for consideration as national regulatory infrastructure. If your ministry is evaluating cannabis regulatory technology, reach out directly.

Question 8

What is Acuity Practice and how does the founding partner model work?

Accepted Answer

Acuity Practice is TrustTech's health management platform for Caribbean clinics, hospitals, and private practices — covering appointments, patient records, billing, and provider coordination. We're offering a limited number of founding partner engagements where institutions co-shape the feature roadmap and receive locked preferential terms for the life of the platform. If your institution is looking at health management software, the founding partner window is the right time to talk.

Question 9

What is Mimea?

Accepted Answer

Mimea is a live cannabis community platform — available across web and mobile, deployed as a live multi-tenant platform. It serves the cannabis community with activity feeds, groups, events, and a member directory. It's one of TrustTech's active platform products alongside PhytoPedia and CRMP.

Question 10

How long does a project typically take?

Accepted Answer

Marketing websites and institutional portals typically take 4–8 weeks from kickoff to launch. Complex platforms vary significantly depending on scope — some are delivered in under three months, others are longer multi-phase engagements. We scope each project individually and provide a detailed milestone timeline at kickoff with clear deliverables at each stage. We don't give blanket timelines because every institutional build has different complexity.

Question 11

Do you build mobile apps?

Accepted Answer

Yes. We build cross-platform mobile apps — deployed to both iOS and Android. Mobile projects are typically tied to an existing platform we're also building or maintaining, but we take standalone mobile app engagements where there's a clear use case.

Question 12

Do you provide ongoing support after launch?

Accepted Answer

Yes. All projects include a 30-day post-launch support period. We also offer ongoing maintenance packages covering security updates, performance monitoring, compliance reviews, and feature additions. For government and healthcare clients, ongoing monitoring is standard.

Question 13

Our institution isn't technical. Can you still help with AI?

Accepted Answer

That's most of our clients. We handle the full technical complexity — architecture, deployment, integration, and training. The goal is AI that your staff can operate without a technical team. We've built AI systems for institutions where the end users are administrators and clinical staff, not developers.

Question 14

Is it safe to use AI with sensitive government or patient data?

Accepted Answer

It is when the AI runs on infrastructure you control. We deploy AI models on your infrastructure — not through third-party APIs that send your data to external systems outside your control. Your records stay within your environment. This is non-negotiable for the institutions we work with, and it's built into how we architect every AI system.

Question 15

How long before we see SEO results?

Accepted Answer

SEO compounds over time. Most clients see measurable improvements within 3–4 months, with significant results by 6–12 months. We set realistic expectations upfront and provide monthly reports showing exactly what's improving, what's being targeted next, and why.

Question 16

How is pricing structured?

Accepted Answer

We scope projects based on what needs to be built, not a rate card. After an initial conversation, we provide a detailed quote with a clear breakdown. Typical projects are structured as 50% upfront, 25% at design approval, and 25% at launch. For ongoing services, we bill monthly. We don't do vague proposals — you'll know exactly what you're paying for before any contract is signed.

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